We support cyclists with a friendly return policy and try to help you in all cases.
If you receive a product with damaged packaging from a courier partner, do not receive it, so that the liability does not shift to you. We will handle returns and exchanges for all the items that come to you with intact packaging.
RETURNS & EXCHANGES
In case of
Drop us a mail at akshay@dbykstore.com. Add photos/video of the issue.
CONDITION
Item sent back must ;
NOT VALID FOR RETURNS
HOW TO PROCESS A RETURN
Drop us a mail at akshay@dbykstore.com and submit your request.
All refunds/exchanges/store credit etc will be processed after the item is received by us, the issue is seen as valid and the product is deemed to be in a resellable condition.
We have a strict no Cash Return Policy once sold. Only Store credit will be provided if a return is accepted.
WARRANTY
If you report an issue after 7 days of receiving the item, it will be treated as a warranty issue. You are required to contact the brand directly then or connect with their official representatives in India for direct resolution of the problem. We will offer help in this regard.
REFUND
If the product is Valid for returns we will pickup the product and once the pickup is done Refund will be processed within 24hrs to the original source of payment. Refund details will be shared with you on WhatsApp and Email.
Our guarantee to you
We want you to be confident in your purchase. That's why every Bontrager product we offer comes with the backing of our 30-Day Unconditional Guarantee. In addition, we also offer some of the best replacement and loyalty programmes in the industry. So read on to learn more and shop with confidence knowing we've got your head and your back.
Crash Replacement Guarantee |
With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact us or your local retailer with the crashed helmet, original sales receipt, details of the incident and a return address for your replacement. |
30-Day Unconditional Guarantee |
If for any reason you’re not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. |
This guarantee includes Bontrager aftermarket components, clothing and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense. |
If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come as standard on bikes as well as aftermarket wheel purchases. |
| Learn more |
Bontrager Women's Saddle Exchange |
Our Awesome Products for Everyone initiative was created to offer more high-end options to more riders of all genders. In order to make sure that you get the best fit possible, we are offering a Bontrager Women’s saddle swap on the brand new Domane carbon and new Fuel EX platforms. |
At the time of purchase, if you find that you need an alternative saddle, your retailer is authorised to exchange the stock saddle for a comparable Bontrager Women’s saddle at no charge to you. |
More Awesome saddle time! |
At Bontrager, we stand behind our products and want you to be confident in your purchase. That's why we offer a limited warranty that covers defects in workmanship and materials for Bontrager and Trek branded products. Visit your local authorised retailer to get started.
The warranty covers only Bontrager and Trek products. Any products not explicitly outlined here are omitted.
This Warranty Does Not Cover
Any products not specifically included above are omitted but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by local laws. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.
